Microaggressions are subtle, often unintended comments or actions that show bias against certain groups. Here's how to spot and handle them at work:
- Types: Microassaults, microinsults, microinvalidations
- Examples: Asking where someone is "really from", calling women "bossy"
- Spotting them: Watch for body language, tone, exclusion, assumptions
- If you experience one: Assess the situation, decide when to speak up, express your feelings
- As a bystander: Intervene, educate, support the person affected
- Building respect: Set clear rules, provide training, encourage open dialogue
- If you commit one: Admit mistake, apologize sincerely, learn and improve
| Action | Purpose |
|---|---|
| Identify | Recognize subtle biases |
| Address | Speak up and educate |
| Prevent | Create inclusive policies |
| Learn | Continuously improve awareness |
Remember: Addressing microaggressions improves workplace culture and employee well-being.
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Types of microaggressions
Microaggressions at work can be subtle but harmful. Knowing the different types helps create a better work environment.
3 main types of microaggressions
1. Microassaults
These are on-purpose actions that discriminate. They're the most obvious type of microaggression.
Examples:
- Using racist words
- Showing hate symbols
- Leaving out certain people on purpose
2. Microinsults
These are small put-downs that can be rude without meaning to be. They often make someone feel bad about who they are.
Examples:
- Asking a person of color how they got their job, hinting it wasn't on merit
- Calling a woman "bossy" for doing what men get praised for
- Telling an older coworker they're "quick for their age"
3. Microinvalidations
These are comments that brush off the experiences of people from minority groups.
Examples:
- Asking an Asian American "Where are you really from?"
- Saying "I don't see color" to a person of color
- Not believing someone when they talk about unfair treatment
Common workplace examples
Here's how microaggressions can show up at work:
| Type | Example | Effect |
|---|---|---|
| Words | Calling a woman "bossy" | Makes her leadership seem negative |
| Actions | Rolling eyes at older coworkers' stories | Shows disrespect and age bias |
| Surroundings | No diverse images in office decor | Makes some feel left out |
More examples:
- Always asking women to take notes in meetings
- Saying non-Western names wrong
- Thinking older workers can't use technology well
- Telling a person of color they speak well, as if it's surprising
- Setting big deadlines on religious holidays
Knowing these types and examples helps everyone spot and stop microaggressions, making work better for all.
How to spot microaggressions
Seeing microaggressions at work helps create a better environment for everyone. Here are ways to notice these small but hurtful actions:
Noticing subtle signs
Look for:
- Body language: Eye-rolling, sighing, or dismissive gestures
- Tone of voice: Talking down to someone
- Leaving people out: Not including certain people in talks or meetings
- Wrong assumptions: Comments that show bias about someone's skills or background
For example, always saying a coworker's name wrong or acting surprised when a person of color speaks well.
Checking your own thoughts
Think about your own actions:
- Know that everyone has hidden biases
- Ask yourself why you think certain things about coworkers
- Think about how your life shapes how you see others
- Be ready to hear if someone says you did something hurtful
Remember, even nice people can say hurtful things without meaning to.
Listening closely
Pay attention to what people say:
- Notice the words used in talks
- Look for patterns in how people speak to different groups
- Watch for comments that brush off others' experiences
- Listen for hidden insults or backhanded compliments
For example, you might hear someone say, "You're so smart for a woman," which is not a real compliment.
Asking others what they think
Get ideas from different coworkers:
- Make it safe for people to talk about work issues
- Ask team members to share their experiences
- Get honest feedback about how you act and talk
- Work with others to find and fix hurtful behaviors
When people feel okay speaking up, you can learn more about problems at work.
| Hurtful Comment | Why It's a Problem |
|---|---|
| "Where are you really from?" | Makes people feel like they don't belong |
| "You're so well-spoken" (to a person of color) | Suggests surprise about intelligence based on race |
| Always asking women to take notes | Supports old ideas about gender roles |
| Saying names wrong | Shows disrespect for someone's culture |
| "You don't seem gay" | Spreads wrong ideas about LGBTQ+ people |
What to do if you experience a microaggression
If someone says or does something hurtful at work, even if it's small, here's how to handle it:
Check the situation
Before you do anything:
- Think about your relationship with the person
- Consider what might happen if you speak up
- Look at how your workplace usually handles these issues
Always put your safety and comfort first.
Decide when to talk about it
You can speak up right away or wait:
| Right away | Later |
|---|---|
| Stops it from happening again | Gives you time to calm down |
| Shows you're strong | Lets you plan what to say |
| Might surprise the person | Helps you stay calm when talking |
Pick the way that feels right for you.
How to speak up
When you talk about what happened:
-
Say how you feel
- "I felt bad when you said..."
- "When that happened, I felt..."
-
Tell them why it hurt
- "That comment made me feel left out because..."
- "What you did made me feel..."
-
Ask them to explain
- "Can you tell me what you meant?"
- "Why did you say/do that?"
Take care of yourself
Dealing with these small hurts can be hard. Here's how to feel better:
- Talk to friends or coworkers you trust
- Write down what happened
- Try deep breathing or quiet time to relax
- Think about talking to a counselor for help
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How to help as a bystander
Why speaking up matters
When you see someone being treated unfairly at work, speaking up helps:
- Stop bad behavior from becoming normal
- Support the person being hurt
- Teach others about how small actions can harm
- Make work better for everyone
Ways to step in
Here are good ways to help when you see unfair treatment:
1. Stop the bad behavior
- Say it's not okay
- Ask them to explain what they meant
- Point out wrong ideas about groups of people
2. Teach the person who did it
- Be kind and ask why they said that
- Use "I feel" statements
- Show how their words can hurt others
3. Help the person who was hurt
- Tell them you saw what happened and it wasn't right
- Offer to report it with them
- Ask for changes to stop it from happening again
| How to Help | Example | When to Use It |
|---|---|---|
| Say something directly | "That's not okay to say" | When it's safe and you feel sure |
| Change the subject | Start a new conversation | To calm things down without confrontation |
| Tell a boss | Talk to HR or a manager | When you need help from higher up |
Checking in afterward
After someone is treated unfairly:
- Talk to them privately
- Listen and say their feelings matter
- Share ways to report it if they want
- Ask how they're doing later on
Building a respectful workplace
To reduce small hurtful actions at work, companies need to do several things:
Set clear rules
Make sure everyone knows how to act:
- Write down rules about treating others well
- Tell workers what words and actions are okay
- Explain what happens if someone breaks the rules
Teach workers
Help people learn about treating others well:
- Make everyone take classes about respecting others
- Teach about hidden biases we all have
- Show real examples of good and bad behavior
| Class Type | What It's About | How Often |
|---|---|---|
| Respect Basics | Main ideas | Every year |
| Hidden Biases | Looking at yourself | Twice a year |
| Handling Hurtful Actions | What to do | Every 3 months |
Talk openly
Make it okay to talk about problems:
- Have regular meetings to discuss work culture
- Teach bosses how to talk about hard topics
- Ask workers to share their thoughts and experiences
Ways to report problems
Give safe ways to tell about hurtful actions:
- Set up a phone line or website where people can report without giving their name
- Pick trusted people to talk to about problems
- Make clear steps for looking into reports
If you've committed a microaggression
Realizing you've said or done something hurtful at work can be tough. Here's how to handle it well:
Admit your mistake
Owning up to your error is key. Remember, everyone makes mistakes. Your coworker took a risk by telling you, so they likely think you can do better.
| Do | Don't |
|---|---|
| Own your actions | Make excuses |
| Listen to understand | Brush off their feelings |
| Thank them for speaking up | Focus on your own discomfort |
How to say sorry
A good apology can help fix work relationships. Follow these steps:
1. Do it soon: Talk about it as quickly as you can.
2. Be clear: Say exactly what you did wrong.
3. Show you care: Let them know you understand how they feel.
4. Take blame: Use "I" in your apology and don't say "if" or "but".
5. Promise to improve: Tell them how you'll do better next time.
Example: "I'm sorry for thinking you're good at math just because of where you're from. That was wrong of me. I know that must have made you feel boxed in. I'll be more careful about what I assume from now on."
Grow from it
Use this chance to be a better coworker:
- Think about why your words or actions hurt
- Learn about different people and their lives
- Find out more about small hurtful actions and how to be kind to everyone
- Check in with your coworker later to show you're still working on it
Wrap-up
Key points to remember
- Small hurtful actions at work can hurt people and companies
- They can make people feel bad, work less, and want to quit
- Stopping these actions helps make work better for everyone
- Speak up clearly when you see or hear hurtful things
- Help others learn about how small actions can hurt
Keep learning
Learning more helps stop small hurtful actions:
| What to do | How to do it |
|---|---|
| Learn about different hurtful actions | Read articles, watch videos |
| Go to classes about respecting others | Join work training sessions |
| Talk with coworkers | Share stories about work experiences |
| Look at your own thoughts | Think about why you believe certain things |
| Make work feel safe for everyone | Listen to others and be kind |